Shipping & Returns

Shipping Policy
Return Policy

Updates for COVID-19:

Due to the University's current policies to combat the spread of COVID-19 (see https://www.queensu.ca/covidinfo/), CEO is currently unable to offer in person merchandise pick-ups at this time. As a result, we are offering a discounted local delivery for individuals located near the University District, and free nationwide shipping on orders over $100. Due to limited staffing and facility restrictions, CEO is currently shipping parcels weekly; any orders received by Friday weekly will be shipped by the following weekend.

St. Pats Local Delivery (applicable to our St. Patrick's day 2021 line):

In light of the University's current regulations regarding COVID-19, we are unable to offer in person merchandise sales or merchandise pick ups at this time. Consequently, CEO is offering $5 delivery for individuals near the University District.

Order by Sunday March 14th, 11:59PM and select "Local Delivery" to guarantee delivery by Tuesday March 16th!

How it works:

Navigate to our online store
Add your merchandise to your cart
When you are ready to checkout, be sure to select "Local Delivery"
Please indicate any delivery instructions for the CEO team, including if you would like the parcel left in a particular location if no one is home.
Orders will be delivered on 15th and 16th of March, you will receive a confirmation when your order is out for deliver

Local Delivery:
As we are unable to offer in person merchandise pick ups at this time, CEO is offering discounted local delivery for a flat rate of $5. When your parcel is out for delivery, you will receive notice of an estimated delivery time. Please indicate any delivery notes at checkout, and provide us with a phone number to contact should no one be available to accept your parcel upon delivery. Why charge for shipping? CEO does not generate any profit from our shipping services as under we are a not for profit service. We charge for shipping to recover the costs of shipping supplies and subsidize the fees charged by our local couriers.

Canada Wide Shipping:

CEO offers Canada Post Expedited Shipping, which once received by Canada Post, typically take approximately 5-7 days to arrive. Orders over $100 are eligible for free shipping! Please be certain to select this option at checkout. Shipments sent within the Toronto-Ottawa corridor are often received in a shorter timeline, however, we cannot guarantee this. Rates vary based on location, and are calculated at checkout. For delivery standards for your region, please see https://www.canadapost.ca/tools/pg/manual/PGdeliverystds-e.asp. Note that CEO is currently shipping parcels weekly, any orders received by Friday will be shipped by the following Sunday.

International Shipping:

If required, CEO is able to offer international shipping to individuals located outside of Canada. Please contact ceo@engsoc.queensu.ca to receive a quote for international shipping rates for your particular region.

General Merchandise:

All online sales are final. Should a garment not fit to your liking, unworn, undamaged merchandise may be exchanged for a different size while supplies last.

Applied Science Jackets:

Due to the custom nature of each jacket, and the fact that each one is made to order off site, CEO has a strict no return policy for applied science jackets, except in extreme situations. If you have concerns purchasing online, please wait until September when you will have the opportunity to try on a jacket.

Custom Orders:

CEO is unable to process refunds for custom merchandise as each order undergoes extensive customization. Please review the order confirmation carefully to ensure your order is correct and contact your sales rep with any questions you may have!